TurboTax: While quick to answer the phone by most help li...
A TurboTax customer review by GetHuman user GetHuman-103933 from November 25th, 2017
Background on GetHuman-103933's case
GetHuman: GetHuman-103933 - can you tell our other TurboTax customers when your case took place?
GetHuman-103933: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-103933 a list of common TurboTax problems)
GetHuman-103933: "Tax Question" was why I was trying to call.
GetHuman-103933's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-103933: While quick to answer the phone by most help line standards, the rep had NO CLUE how to answer a very simple question about changes from last year re import capabilities. Ouch. I'm returning the product. Sad. I've used it for years. I'm betting iffy business decisions at Intuit are seriously damaging the company.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
GetHuman-103933: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-103933: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
GetHuman-103933: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
GetHuman-103933: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-103933 taken from his TurboTax customer service problem that occurred on November 22nd, 2017.