Turkish Airlines: After waiting for ** minutes, it got disconnect...
A Turkish Airlines customer review by GetHuman user ~Amin from November 22nd, 2017
Background on ~Amin's case
GetHuman: ~Amin - can you tell our other Turkish Airlines customers when your case took place?
~Amin: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Amin a list of common Turkish Airlines problems)
~Amin: "Frequent flyer program" was why I was trying to call.
~Amin's review of Turkish Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amin: After waiting for ** minutes, it got disconnected a few seconds after the agent took the phone. The second time, I waited for ** minutes, an agent took the phone. I could hear the agent but he couldn't hear me properly so he disconnected. Now I'm on my third call. I have waited ** minutes and still waiting for them to take the phone.
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~Amin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amin: I'd give them a five out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~Amin: For that I would say one out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~Amin: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amin taken from his Turkish Airlines customer service problem that occurred on November 17th, 2017.