Turkish Airlines: I couldn't complete a customer feedback form as...
A Turkish Airlines customer review by GetHuman user ~Anonymous from November 23rd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Turkish Airlines customers when your case took place?
~Anonymous: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Turkish Airlines problems)
~Anonymous: "Baggage problem" was why I was trying to call.
~Anonymous's review of Turkish Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I couldn't complete a customer feedback form as it would not accept the date of the flight. I was told that there was nothing wrong with the form, even though I had tried * times to complete one! The only way to submit the form was to miss out the flight details and to include them in the comment box. The person said they couldn't hear me but when I asked them to phone me back or to give me an email addresss for communication they could hear me very well! A very poor service, I just hope I get some response to my complaint about missing items from my baggage.
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Turkish Airlines customer service problem that occurred on November 13th, 2017.