US Customs and Border Protection: Pressed "*" immediately after the standard mess...
A US Customs and Border Protection customer review by GetHuman user ~rosylu from November 16th, 2017
Background on ~rosylu's case
GetHuman: ~rosylu - can you tell our other US Customs and Border Protection customers when your case took place?
~rosylu: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to US Customs and Border Protection, and if so, how?
GetHuman: And which of these common US Customs and Border Protection customer issues best describes the reason you wanted to talk to them?
(Shows ~rosylu a list of common US Customs and Border Protection problems)
~rosylu: "File a report" was why I was trying to call.
~rosylu's review of US Customs and Border Protection customer service
GetHuman: So how would you sum up your experience for GetHuman's US Customs and Border Protection customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rosylu: Pressed "*" immediately after the standard message came on...did not wait through the message! Waited about * minute and question was answered efficiently and quickly! Would use gethuman site again for phone numbers. Louise
GetHuman: Let's quantify your experience contacting US Customs and Border Protection. On a scale of 1 to 5, how easy is it go get help on a US Customs and Border Protection problem?
~rosylu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rosylu: I'd give them a one out of five on communication.
GetHuman: And what about US Customs and Border Protection's ability to quickly and effectively address your problem?
~rosylu: For that I would say two out of five.
GetHuman: And finally- any advice for other US Customs and Border Protection customers?
~rosylu: Call them early in the day or late. Don't forget any personal or account information you might need for US Customs and Border Protection to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rosylu taken from his US Customs and Border Protection customer service problem that occurred on November 6th, 2017.