Uber: pls get back to me i need my money back for my...
A Uber customer review by GetHuman user ~need assistant from November 26th, 2017
Background on ~need assistant 's case
GetHuman: ~need assistant - can you tell our other Uber customers when your case took place?
~need assistant : Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~need assistant a list of common Uber problems)
~need assistant : "Account Access" was why I was trying to contact.
~need assistant 's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~need assistant : pls get back to me i need my money back for my first ride for free to open an account with you. it was on Saturday Feb.**,$**.**
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~need assistant : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~need assistant : I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~need assistant : For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~need assistant : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~need assistant taken from his Uber customer service problem that occurred on November 20th, 2017.