Ubiquiti Networks: What kind of tech support doesn't want you to t...

A Ubiquiti Networks customer review by GetHuman user GetHuman-432125 from November 21st, 2017

Background on GetHuman-432125's case

GetHuman: GetHuman-432125 - can you tell our other Ubiquiti Networks customers when your case took place?
GetHuman-432125: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Ubiquiti Networks, and if so, how?
GetHuman-432125: I used the 408-942-3085 number I found for on the GetHuman Ubiquiti Networks customer phone number page I was on: Ubiquiti Networks Customer Service Phone Number
GetHuman: And which of these common Ubiquiti Networks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432125 a list of common Ubiquiti Networks problems)
GetHuman-432125: "Technical support" was why I was trying to call.

GetHuman-432125's review of Ubiquiti Networks customer service

GetHuman: So how would you sum up your experience for GetHuman's Ubiquiti Networks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432125: What kind of tech support doesn't want you to talk with them? Clearly they dot excel in customer service. Terrible.
GetHuman: Let's quantify your experience contacting Ubiquiti Networks. On a scale of 1 to 5, how easy is it go get help on a Ubiquiti Networks problem?
GetHuman-432125: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432125: I'd give them a three out of five on communication.
GetHuman: And what about Ubiquiti Networks's ability to quickly and effectively address your problem?
GetHuman-432125: For that I would say four out of five.
GetHuman: And finally- any advice for other Ubiquiti Networks customers?
GetHuman-432125: Call them early in the day or late. Don't forget any personal or account information you might need for Ubiquiti Networks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432125 taken from his Ubiquiti Networks customer service problem that occurred on November 17th, 2017.

Ubiquiti Networks

1.67 of 5 stars | 36 reviews

GetHuman-432125's Ubiquiti Networks Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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