Ubiquiti Networks: Tech support only by E-mail. After I they respo...
A Ubiquiti Networks customer review by GetHuman user ~Blockfish from November 26th, 2017
Background on ~Blockfish's case
GetHuman: ~Blockfish - can you tell our other Ubiquiti Networks customers when your case took place?
~Blockfish: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Ubiquiti Networks, and if so, how?
GetHuman: And which of these common Ubiquiti Networks customer issues best describes the reason you wanted to talk to them?
(Shows ~Blockfish a list of common Ubiquiti Networks problems)
~Blockfish: "Returns" was why I was trying to call.
~Blockfish's review of Ubiquiti Networks customer service
GetHuman: So how would you sum up your experience for GetHuman's Ubiquiti Networks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blockfish: Tech support only by E-mail. After I they responded to initial questions, they went dark. Returning equipment to supplier. ******* Unhappy.
GetHuman: Let's quantify your experience contacting Ubiquiti Networks. On a scale of 1 to 5, how easy is it go get help on a Ubiquiti Networks problem?
~Blockfish: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blockfish: I'd give them a one out of five on communication.
GetHuman: And what about Ubiquiti Networks's ability to quickly and effectively address your problem?
~Blockfish: For that I would say four out of five.
GetHuman: And finally- any advice for other Ubiquiti Networks customers?
~Blockfish: Call them early in the day or late. Don't forget any personal or account information you might need for Ubiquiti Networks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blockfish taken from his Ubiquiti Networks customer service problem that occurred on November 23rd, 2017.