United Airlines: Hard to understand customer rep but he was poli...
A United Airlines customer review by GetHuman user ~Anabel Hackett from November 21st, 2017
Background on ~Anabel Hackett's case
GetHuman: ~Anabel Hackett - can you tell our other United Airlines customers when your case took place?
~Anabel Hackett: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Anabel Hackett a list of common United Airlines problems)
~Anabel Hackett: "Frequent flyer program" was why I was trying to call.
~Anabel Hackett's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anabel Hackett: Hard to understand customer rep but he was polite and helpful. He had to repeat several times for me to understand him.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Anabel Hackett: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anabel Hackett: I'd give them a one out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Anabel Hackett: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Anabel Hackett: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anabel Hackett taken from his United Airlines customer service problem that occurred on November 15th, 2017.