United Airlines: persistent advertisement with on two options to...
A United Airlines customer review by GetHuman user ~desperate traveler from November 22nd, 2017
Background on ~desperate traveler's case
GetHuman: ~desperate traveler - can you tell our other United Airlines customers when your case took place?
~desperate traveler: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~desperate traveler a list of common United Airlines problems)
~desperate traveler: "Flight delayed" was why I was trying to call.
~desperate traveler's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~desperate traveler: persistent advertisement with on two options to answer questions. No real person available to respond.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~desperate traveler: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~desperate traveler: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~desperate traveler: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~desperate traveler: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~desperate traveler taken from his United Airlines customer service problem that occurred on November 12th, 2017.