Verizon FiOS: Talked to the service installer before he worke...
A Verizon FiOS customer review by GetHuman user ~Jim from November 18th, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other Verizon FiOS customers when your case took place?
~Jim: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common Verizon FiOS problems)
~Jim: "Service Outage" was why I was trying to call.
~Jim's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: Talked to the service installer before he worked on my tenant house. He promised me he was not going to do a butcher job. I just got access to the house to look at his workmanship. I was horrified! He ran the cables bee lined, hanging, and over top of my HVAC system. Wrapped around my electric, following a path inches away from a incandescent *** watt light. I have had great service with my other Verizon installers, that is why I trusted this installer. Please I need someone other than the service tech that did the install to re-install. Verizon is typically great, however with this install someone needed to get done in a hurry and is not quite sure what a good install should look like or the conscience to look back at his work. Is this the way he would install at his house?
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Jim: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Jim: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his Verizon FiOS customer service problem that occurred on November 12th, 2017.