Verizon FiOS: Terrible terrible customer service. I've had to...
A Verizon FiOS customer review by GetHuman user ~Nitta~Boo from November 28th, 2017
Background on ~Nitta~Boo's case
GetHuman: ~Nitta~Boo - can you tell our other Verizon FiOS customers when your case took place?
~Nitta~Boo: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Nitta~Boo a list of common Verizon FiOS problems)
~Nitta~Boo: "Setup service" was why I was trying to call.
~Nitta~Boo's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nitta~Boo: Terrible terrible customer service. I've had to call over ** times over the last * days and still don't have a resolution. I've been a customer for less than a month and regret signing up. They won't even send a tech out to resolve the issue. The manager named Ramsey that I talked to was so nonchalant and didn't help at all. I've been told that my account can't be found, I can't talk to a supervisor, my line can't handle *mps so my only option is ***k and using one device at a time, I've requested for a tech to be sent out several times and they will not schedule me and I've even been told I don't have an account with their company. I regret getting this service and now I'm locked into a contract.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Nitta~Boo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nitta~Boo: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Nitta~Boo: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Nitta~Boo: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nitta~Boo taken from his Verizon FiOS customer service problem that occurred on November 25th, 2017.