Verizon Repair: Individual humans are OK but the company they w...
A Verizon Repair customer review by GetHuman user ~Solo500 from October 29th, 2017
Background on ~Solo500's case
GetHuman: ~Solo500 - can you tell our other Verizon Repair customers when your case took place?
~Solo500: Sure. It was afternoon, on October 21st.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~Solo500 a list of common Verizon Repair problems)
~Solo500: "Update account information" was why I was trying to contact.
~Solo500's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Solo500: Individual humans are OK but the company they work for is insanely ungreat. No concept of true helpful service.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~Solo500: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Solo500: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~Solo500: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~Solo500: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Solo500 taken from his Verizon Repair customer service problem that occurred on October 21st, 2017.