Verizon Repair: i waited ** minutes first try and was ultimatel...
A Verizon Repair customer review by GetHuman user GetHuman-204073 from November 6th, 2017
Background on GetHuman-204073's case
GetHuman: GetHuman-204073 - can you tell our other Verizon Repair customers when your case took place?
GetHuman-204073: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-204073 a list of common Verizon Repair problems)
GetHuman-204073: "Repairs" was why I was trying to contact.
GetHuman-204073's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-204073: i waited ** minutes first try and was ultimately cut off. Second try I said I did not know account or phone number. in five minutes they connected me to an agent who facilitated the froblem. their automated system is ridiculaous. they refer you to the web site. When you get there they tell you to call the number you just hung up from.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
GetHuman-204073: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-204073: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
GetHuman-204073: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
GetHuman-204073: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-204073 taken from his Verizon Repair customer service problem that occurred on November 4th, 2017.