Verizon Wireless Prepaid: The rep. was nice and helpful, but I'm very ups...
A Verizon Wireless Prepaid customer review by GetHuman user GetHuman-197812 from November 17th, 2017
Background on GetHuman-197812's case
GetHuman: GetHuman-197812 - can you tell our other Verizon Wireless Prepaid customers when your case took place?
GetHuman-197812: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Verizon Wireless Prepaid, and if so, how?
GetHuman: And which of these common Verizon Wireless Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197812 a list of common Verizon Wireless Prepaid problems)
GetHuman-197812: "Change Plan" was why I was trying to call.
GetHuman-197812's review of Verizon Wireless Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197812: The rep. was nice and helpful, but I'm very upset with Verizon. I purchased an Illusion by samsung on the Verizon prepay website and choise the $** per mth plan. I called verizon *st before paying for phone,a and activating and they assured me that if I ever needed to go back to my old plan of just phone calls, and text msg. I could simply change the plan, when the plan date was up, and go back to the old service of calls and text only and just buy $**.** prepay cards to load minutes on phone when it ran out. I've now been informed that this is not true, and I can only add a phone card for mins. but will be charged .**cents per min on calls, and will be charged more for text. in other words this phne is now only good for paying $**. or $** mthly plans. Not the deal I made, as I am single, alone and live far out in the country.....and I knew there would be times when money would be short, and I'd have to revert back to the old plan and purchase just a $**. card just to get by. I live al
GetHuman: Let's quantify your experience contacting Verizon Wireless Prepaid. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Prepaid problem?
GetHuman-197812: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197812: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless Prepaid's ability to quickly and effectively address your problem?
GetHuman-197812: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless Prepaid customers?
GetHuman-197812: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197812 taken from his Verizon Wireless Prepaid customer service problem that occurred on November 14th, 2017.