Verizon Wireless: Did not get issue resolved, if not will cancel...
A Verizon Wireless customer review by GetHuman user ~Vicki Buzzi from November 27th, 2017
Background on ~Vicki Buzzi's case
GetHuman: ~Vicki Buzzi - can you tell our other Verizon Wireless customers when your case took place?
~Vicki Buzzi: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Vicki Buzzi a list of common Verizon Wireless problems)
~Vicki Buzzi: "Update account information" was why I was trying to call.
~Vicki Buzzi's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vicki Buzzi: Did not get issue resolved, if not will cancel my service and will no longer recommend Verizon as I have in the past. I have been a loyal customer and have stated what great service I have been provided. Feel that I have been ripped off, and not been fully informed on product services. Very conveniently left out vital information attempt to sell a product. In otherwise scammed. Very shady, very poor and dishonest. Vicki buzzi **********
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Vicki Buzzi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vicki Buzzi: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Vicki Buzzi: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Vicki Buzzi: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vicki Buzzi taken from his Verizon Wireless customer service problem that occurred on November 25th, 2017.