Verizon: Called to take a line off my account and in tal...
A Verizon customer review by GetHuman user ~mammaoftwo from November 20th, 2017
Background on ~mammaoftwo's case
GetHuman: ~mammaoftwo - can you tell our other Verizon customers when your case took place?
~mammaoftwo: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~mammaoftwo a list of common Verizon problems)
~mammaoftwo: "Update account information" was why I was trying to call.
~mammaoftwo's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mammaoftwo: Called to take a line off my account and in talking to the super nice Rep, Erica, I was able to reduce my bill by another $** a month and get more features. Ended up on the phone for an hour but it was so worth it as she ended up answering a bunch of tech questions for me and even plans to check my next bill to be sure the bill is correct! Best customer service I've had in years! I can't believe it was from Verizon!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~mammaoftwo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mammaoftwo: I'd give them a one out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~mammaoftwo: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~mammaoftwo: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mammaoftwo taken from his Verizon customer service problem that occurred on November 16th, 2017.