I left Verizon today to another cell company. I...
A Verizon customer review by GetHuman user ~anti-verizon from November 25th, 2017
Background on ~anti-verizon's case
GetHuman: ~anti-verizon - can you tell our other Verizon customers when your case took place?
~anti-verizon: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~anti-verizon a list of common Verizon problems)
~anti-verizon: "Setup Service" was why I was trying to call.
~anti-verizon's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anti-verizon: I left Verizon today to another cell company. I called to because I wanted to know my finale bill and to be sure they quit billing me as of today. The first person I spoke with transferred me to another where I held for another ** minutes. That person transferred me to a company that is not even associated with Verizon and could not help me at all. I still do not have my questions answered. Also they act like they cant look me up anymore because I no longer have an account with them. Does this mean I wont get a finale bill? I bet!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~anti-verizon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anti-verizon: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~anti-verizon: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
~anti-verizon: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anti-verizon taken from his Verizon customer service problem that occurred on November 15th, 2017.