Verizon: Terrible service. Half morning wasted. You say...
A Verizon customer review by GetHuman user ~Phyllis DeFranco from November 20th, 2017
Background on ~Phyllis DeFranco's case
GetHuman: ~Phyllis DeFranco - can you tell our other Verizon customers when your case took place?
~Phyllis DeFranco: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Phyllis DeFranco a list of common Verizon problems)
~Phyllis DeFranco: "Service problem" was why I was trying to call.
~Phyllis DeFranco's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phyllis DeFranco: Terrible service. Half morning wasted. You say I owe you money. don't understand. You throw out worrisome info and then there's nobody to help me understand what you want from me. I don't even know what I have. You are supposed to be taking monthly $** charge from my credit card. why do I owe $*.**? Coming to the store is no help either. The wait there is incredible when they try to get somebody on the phone. Phyllis DeFranco ***-***-****.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Phyllis DeFranco: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phyllis DeFranco: I'd give them a four out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Phyllis DeFranco: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Phyllis DeFranco: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phyllis DeFranco taken from his Verizon customer service problem that occurred on November 14th, 2017.