Vimeo: They gave me a non working number to call that...

A Vimeo customer review by GetHuman user ~neverpayforvimeo from November 11th, 2017

Background on ~neverpayforvimeo's case

GetHuman: ~neverpayforvimeo - can you tell our other Vimeo customers when your case took place?
~neverpayforvimeo: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to Vimeo, and if so, how?
~neverpayforvimeo: I used a twitter page I found on the GetHuman Vimeo customer service contact info page: Contact Vimeo Customer Service
GetHuman: And which of these common Vimeo customer issues best describes the reason you wanted to talk to them?
(Shows ~neverpayforvimeo a list of common Vimeo problems)
~neverpayforvimeo: "Update account information" was why I was trying to contact.

~neverpayforvimeo's review of Vimeo customer service

GetHuman: So how would you sum up your experience for GetHuman's Vimeo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~neverpayforvimeo: They gave me a non working number to call that says they don't offer phone support. BBB complaint and bank refund incoming.
GetHuman: Let's quantify your experience contacting Vimeo. On a scale of 1 to 5, how easy is it go get help on a Vimeo problem?
~neverpayforvimeo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~neverpayforvimeo: I'd give them a one out of five on communication.
GetHuman: And what about Vimeo's ability to quickly and effectively address your problem?
~neverpayforvimeo: For that I would say one out of five.
GetHuman: And finally- any advice for other Vimeo customers?
~neverpayforvimeo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vimeo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~neverpayforvimeo taken from his Vimeo customer service problem that occurred on November 5th, 2017.

Vimeo

1.00 of 5 stars | 20 reviews

~neverpayforvimeo's Vimeo Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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