Vimeo: I have been trying to watch a video and I do no...
A Vimeo customer review by GetHuman user ~akk from November 26th, 2017
Background on ~akk's case
GetHuman: ~akk - can you tell our other Vimeo customers when your case took place?
~akk: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Vimeo, and if so, how?
GetHuman: And which of these common Vimeo customer issues best describes the reason you wanted to talk to them?
(Shows ~akk a list of common Vimeo problems)
~akk: "Change plan" was why I was trying to contact.
~akk's review of Vimeo customer service
GetHuman: So how would you sum up your experience for GetHuman's Vimeo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~akk: I have been trying to watch a video and I do not remember my password. I asked for reset, was told I would receive an email. I did this so many times that I was told I could not do that any more, to check my spam folder. I have received no email in my mail or spam folder. I need to watch this video for an assignment that is due tomorrow. I have been trying to get some help, but have received none. I have been paying a monthly fee for this service and now I get nothing in return...so far.
GetHuman: Let's quantify your experience contacting Vimeo. On a scale of 1 to 5, how easy is it go get help on a Vimeo problem?
~akk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~akk: I'd give them a four out of five on communication.
GetHuman: And what about Vimeo's ability to quickly and effectively address your problem?
~akk: For that I would say one out of five.
GetHuman: And finally- any advice for other Vimeo customers?
~akk: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vimeo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~akk taken from his Vimeo customer service problem that occurred on November 23rd, 2017.