Vimeo: listen its not about your customer service by e...
A Vimeo customer review by GetHuman user ~arizonaranch@gmail.com from November 25th, 2017
Background on ~arizonaranch@gmail.com's case
GetHuman: ~arizonaranch@gmail.com - can you tell our other Vimeo customers when your case took place?
~arizonaranch@gmail.com: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Vimeo, and if so, how?
GetHuman: And which of these common Vimeo customer issues best describes the reason you wanted to talk to them?
(Shows ~arizonaranch@gmail.com a list of common Vimeo problems)
~arizonaranch@gmail.com: "Overcharge/Strange charge" was why I was trying to contact.
~arizonaranch@gmail.com's review of Vimeo customer service
GetHuman: So how would you sum up your experience for GetHuman's Vimeo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~arizonaranch@gmail.com: listen its not about your customer service by email or the net. I use your service free of charge thank you--but it is people like me who add content to your site. *I have a fam energency and I had a paswrd change and my computer bricked. I am on another computer and am finding it almost impossible to get into my accoutnt. **I have a solution for this. I dont give a frak if my acct is hacked. ! !!!!!**I want a way to opt in with out haveing to rember every gadarn pswd i have--especially when my computer bricks. **usaa is my military service bank--benchnark them because they are brialliant! **now I am off to YOUTUBE!!!!!!!!!*I so pissed. **and your capcha *****! I cant even read it!!!!!!!!!!!!! **so security vs ease of use--thats the real question. Solve it and the tube universe is owned by you!
GetHuman: Let's quantify your experience contacting Vimeo. On a scale of 1 to 5, how easy is it go get help on a Vimeo problem?
~arizonaranch@gmail.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~arizonaranch@gmail.com: I'd give them a two out of five on communication.
GetHuman: And what about Vimeo's ability to quickly and effectively address your problem?
~arizonaranch@gmail.com: For that I would say one out of five.
GetHuman: And finally- any advice for other Vimeo customers?
~arizonaranch@gmail.com: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vimeo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~arizonaranch@gmail.com taken from his Vimeo customer service problem that occurred on November 18th, 2017.