Virgin Atlantic: This connects to the call center in India. Some...
A Virgin Atlantic customer review by GetHuman user GetHuman-215370 from October 31st, 2017
Background on GetHuman-215370's case
GetHuman: GetHuman-215370 - can you tell our other Virgin Atlantic customers when your case took place?
GetHuman-215370: Yes I can. It was evening, on October 25th.
GetHuman: Did you reach out to Virgin Atlantic, and if so, how?
GetHuman: And which of these common Virgin Atlantic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-215370 a list of common Virgin Atlantic problems)
GetHuman-215370: "Frequent flyer program" was why I was trying to call.
GetHuman-215370's review of Virgin Atlantic customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Atlantic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-215370: This connects to the call center in India. Some agents have good English skills but others are very difficult to communicate with.
GetHuman: Let's quantify your experience contacting Virgin Atlantic. On a scale of 1 to 5, how easy is it go get help on a Virgin Atlantic problem?
GetHuman-215370: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-215370: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Atlantic's ability to quickly and effectively address your problem?
GetHuman-215370: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Atlantic customers?
GetHuman-215370: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Atlantic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-215370 taken from his Virgin Atlantic customer service problem that occurred on October 25th, 2017.