Virgin Atlantic: Up until getting your short codes to access the...
A Virgin Atlantic customer review by GetHuman user GetHuman-127430 from November 18th, 2017
Background on GetHuman-127430's case
GetHuman: GetHuman-127430 - can you tell our other Virgin Atlantic customers when your case took place?
GetHuman-127430: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Virgin Atlantic, and if so, how?
GetHuman: And which of these common Virgin Atlantic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-127430 a list of common Virgin Atlantic problems)
GetHuman-127430: "Complaint" was why I was trying to call.
GetHuman-127430's review of Virgin Atlantic customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Atlantic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-127430: Up until getting your short codes to access their system (the quality of service was absolute ****, making me wish I had Richard Branson's mobile number) - we were loosing the will to live!! when we finally got through - the customer service agent was excellent & very helpful! Many thanks...
GetHuman: Let's quantify your experience contacting Virgin Atlantic. On a scale of 1 to 5, how easy is it go get help on a Virgin Atlantic problem?
GetHuman-127430: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-127430: I'd give them a two out of five on communication.
GetHuman: And what about Virgin Atlantic's ability to quickly and effectively address your problem?
GetHuman-127430: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Atlantic customers?
GetHuman-127430: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Atlantic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-127430 taken from his Virgin Atlantic customer service problem that occurred on November 12th, 2017.