Virgin Atlantic: We had to cancel due to a medical emergency tha...
A Virgin Atlantic customer review by GetHuman user ~anonymous from November 27th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Virgin Atlantic customers when your case took place?
~anonymous: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Virgin Atlantic, and if so, how?
GetHuman: And which of these common Virgin Atlantic customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Virgin Atlantic problems)
~anonymous: "Baggage problem" was why I was trying to call.
~anonymous's review of Virgin Atlantic customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Atlantic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: We had to cancel due to a medical emergency that will not permit taking a flight for a month. We were told that unless a person is in the hospital the day of the flight, there are large charges for rebooking. The person on the phone was pleasant but the policy is not reasonable.
GetHuman: Let's quantify your experience contacting Virgin Atlantic. On a scale of 1 to 5, how easy is it go get help on a Virgin Atlantic problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Atlantic's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Atlantic customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Atlantic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Virgin Atlantic customer service problem that occurred on November 18th, 2017.