Virgin Atlantic: the customer service rep tried to help but did...
A Virgin Atlantic customer review by GetHuman user ~mj5280 from November 18th, 2017
Background on ~mj5280's case
GetHuman: ~mj5280 - can you tell our other Virgin Atlantic customers when your case took place?
~mj5280: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Virgin Atlantic, and if so, how?
GetHuman: And which of these common Virgin Atlantic customer issues best describes the reason you wanted to talk to them?
(Shows ~mj5280 a list of common Virgin Atlantic problems)
~mj5280: "Make a booking" was why I was trying to call.
~mj5280's review of Virgin Atlantic customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Atlantic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mj5280: the customer service rep tried to help but did not have enough visibility to my problem to help - United said Virgin needed to take care of the problem and Virgin said United needed to take care of it... idiots running a circus
GetHuman: Let's quantify your experience contacting Virgin Atlantic. On a scale of 1 to 5, how easy is it go get help on a Virgin Atlantic problem?
~mj5280: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mj5280: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Atlantic's ability to quickly and effectively address your problem?
~mj5280: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Atlantic customers?
~mj5280: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Atlantic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mj5280 taken from his Virgin Atlantic customer service problem that occurred on November 12th, 2017.