Virgin Media: A got through to a human who then, immediately...
A Virgin Media customer review by GetHuman user ~some user from November 7th, 2017
Background on ~some user's case
GetHuman: ~some user - can you tell our other Virgin Media customers when your case took place?
~some user: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Virgin Media, and if so, how?
GetHuman: And which of these common Virgin Media customer issues best describes the reason you wanted to talk to them?
(Shows ~some user a list of common Virgin Media problems)
~some user: "Delivery problem" was why I was trying to call.
~some user's review of Virgin Media customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Media customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~some user: A got through to a human who then, immediately, transferred me into the main menu. Seeing as I couldn't find any contact number on the website, this was sort of a good result. For goodness sake!
GetHuman: Let's quantify your experience contacting Virgin Media. On a scale of 1 to 5, how easy is it go get help on a Virgin Media problem?
~some user: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~some user: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Media's ability to quickly and effectively address your problem?
~some user: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Media customers?
~some user: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Media to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~some user taken from his Virgin Media customer service problem that occurred on November 6th, 2017.