Virgin Media: Brilliant - I'm overseas..been trying for weeks...
A Virgin Media customer review by GetHuman user ~doug from November 22nd, 2017
Background on ~doug's case
GetHuman: ~doug - can you tell our other Virgin Media customers when your case took place?
~doug: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Virgin Media, and if so, how?
GetHuman: And which of these common Virgin Media customer issues best describes the reason you wanted to talk to them?
(Shows ~doug a list of common Virgin Media problems)
~doug: "Cancel subscription" was why I was trying to call.
~doug's review of Virgin Media customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Media customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doug: Brilliant - I'm overseas..been trying for weeks to get hold a human in the Virgin system which kept quoting their b***** freefone numbers - no access from abroad - this operator outs you into that system
GetHuman: Let's quantify your experience contacting Virgin Media. On a scale of 1 to 5, how easy is it go get help on a Virgin Media problem?
~doug: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doug: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Media's ability to quickly and effectively address your problem?
~doug: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Media customers?
~doug: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Media to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doug taken from his Virgin Media customer service problem that occurred on November 19th, 2017.