Virgin Media: Went through the slush pot but quickly reached...
A Virgin Media customer review by GetHuman user GetHuman-17763 from November 16th, 2017
Background on GetHuman-17763's case
GetHuman: GetHuman-17763 - can you tell our other Virgin Media customers when your case took place?
GetHuman-17763: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Virgin Media, and if so, how?
GetHuman: And which of these common Virgin Media customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17763 a list of common Virgin Media problems)
GetHuman-17763: "Delivery problem" was why I was trying to call.
GetHuman-17763's review of Virgin Media customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Media customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17763: Went through the slush pot but quickly reached a human being. Problem with phone is area wide - will be fixed (I hope) in about * minutes. But the number worked very well.
GetHuman: Let's quantify your experience contacting Virgin Media. On a scale of 1 to 5, how easy is it go get help on a Virgin Media problem?
GetHuman-17763: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17763: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Media's ability to quickly and effectively address your problem?
GetHuman-17763: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Media customers?
GetHuman-17763: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Media to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17763 taken from his Virgin Media customer service problem that occurred on November 11th, 2017.