Virgin Mobile: A tweet to @vmucare or a posting on the VirginM...
A Virgin Mobile customer review by GetHuman user ~roblimo from November 14th, 2017
Background on ~roblimo's case
GetHuman: ~roblimo - can you tell our other Virgin Mobile customers when your case took place?
~roblimo: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~roblimo a list of common Virgin Mobile problems)
~roblimo: "Update account information" was why I was trying to call.
~roblimo's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roblimo: A tweet to @vmucare or a posting on the VirginMobileUSA page on Facebook draws a response from one of a team of "Virgin Angels" who seem to be a group of troubleshooters who handle customer service problems that the Filipinos who do phone answering for the company can't handle. Due to intervention by a Virgin Angel I not only got my phone activation and billing problem solved, but * months of free service to make up for my trouble. It took a day or so, and a couple of back-and-forth emails, but I ended up with a totally satisfactory resolution.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~roblimo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roblimo: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~roblimo: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~roblimo: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~roblimo taken from his Virgin Mobile customer service problem that occurred on November 12th, 2017.