Virgin Mobile: Calling VM for customer service is always a nig...
A Virgin Mobile customer review by GetHuman user ~BoxyBox65 from November 5th, 2017
Background on ~BoxyBox65's case
GetHuman: ~BoxyBox65 - can you tell our other Virgin Mobile customers when your case took place?
~BoxyBox65: Yes I can. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~BoxyBox65 a list of common Virgin Mobile problems)
~BoxyBox65: "Overcharge/Strange charge" was why I was trying to call.
~BoxyBox65's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BoxyBox65: Calling VM for customer service is always a nightmare, the reps don't have a decent command of the english language, nor do they have any real training in good customer service. Recently one of them adjusted my account settings for me, then he casually told me he was unable to keep me on my plan and that I could choose from a list of more expensive plans. It took * more very angry calls to find a rep who was smart enough to simply reinstste my plan. To make it even more horrible, the hold music sounds like a drive through the ghetto, the music selections and sound quality are so low class it turns my stomach. Why do i stay? Unfortunately I haven't heard of a provider that's actually good. The whole industry is based on ripping people off. At least I have a decent rate for unlimited calling, now that I fought my way back to my plan.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~BoxyBox65: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BoxyBox65: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~BoxyBox65: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~BoxyBox65: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BoxyBox65 taken from his Virgin Mobile customer service problem that occurred on October 31st, 2017.