Virgin Mobile: First contact couldn't help, but she escalated...
A Virgin Mobile customer review by GetHuman user ~PDX Mike G from November 19th, 2017
Background on ~PDX Mike G's case
GetHuman: ~PDX Mike G - can you tell our other Virgin Mobile customers when your case took place?
~PDX Mike G: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~PDX Mike G a list of common Virgin Mobile problems)
~PDX Mike G: "Track an order" was why I was trying to call.
~PDX Mike G's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PDX Mike G: First contact couldn't help, but she escalated it to tech support, who was able to help. Very strong (spanish?) accents made communications a bit difficult, but all was solved.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~PDX Mike G: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PDX Mike G: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~PDX Mike G: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~PDX Mike G: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PDX Mike G taken from his Virgin Mobile customer service problem that occurred on November 11th, 2017.