No Virgin Mobile Rep, just a bunch of unsolicit...
A Virgin Mobile customer review by GetHuman user ~ram man from November 21st, 2017
Background on ~ram man's case
GetHuman: ~ram man - can you tell our other Virgin Mobile customers when your case took place?
~ram man: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~ram man a list of common Virgin Mobile problems)
~ram man: "Lost or Broken Phone" was why I was trying to call.
~ram man's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ram man: No Virgin Mobile Rep, just a bunch of unsolicited offers for trips, prizes and other offers. Can't get any service from Virgin mobile at all.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~ram man: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ram man: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~ram man: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~ram man: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ram man taken from his Virgin Mobile customer service problem that occurred on November 20th, 2017.