Virgin Mobile: They took **.** out of my account * times at on...
A Virgin Mobile customer review by GetHuman user ~mad from November 15th, 2017
Background on ~mad's case
GetHuman: ~mad - can you tell our other Virgin Mobile customers when your case took place?
~mad: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~mad a list of common Virgin Mobile problems)
~mad: "Technical support" was why I was trying to call.
~mad's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad: They took **.** out of my account * times at one time.Said sorry mam a mistake was made.That was on Feb.**,still have no not got my $***.** put back into my account.Have messed with these people for almost two months now.Keep telling me it is a change in their new update system and it will take * to ** days.Every time I call they this.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~mad: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~mad: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~mad: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad taken from his Virgin Mobile customer service problem that occurred on November 5th, 2017.