Virgin Mobile USA responds with "canned" messag...
A Virgin Mobile customer review by GetHuman user ~bobmay47 from November 17th, 2017
Background on ~bobmay47's case
GetHuman: ~bobmay47 - can you tell our other Virgin Mobile customers when your case took place?
~bobmay47: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~bobmay47 a list of common Virgin Mobile problems)
~bobmay47: "Unlock Phone" was why I was trying to call.
~bobmay47's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bobmay47: Virgin Mobile USA responds with "canned" messages advising the customer to contact *-******-****. This ***-***-**** is a call center outside the United States usually (I've been shunted off to Nicaragua and to Manila, Philippines). As much as the call centers try, the call centers cannot assist with anything except the most ordinary: "I could handle that problem myself without wasting ** minutes of life speaking to a series of customer care computers and representatives . . . I'm not that insecure and I do not need someone to talk to that badly to waste my valued time." For real issues and real problems, this service a waste of time. *s* Robert May
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~bobmay47: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bobmay47: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~bobmay47: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~bobmay47: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bobmay47 taken from his Virgin Mobile customer service problem that occurred on November 16th, 2017.