Vitacost: They changed the shipping time. They forgot to...

A Vitacost customer review by GetHuman user ~healthy girl from November 6th, 2017

Background on ~healthy girl's case

GetHuman: ~healthy girl - can you tell our other Vitacost customers when your case took place?
~healthy girl: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to Vitacost, and if so, how?
~healthy girl: I used the 800-381-0759 number I found for on the GetHuman Vitacost customer phone number page I was on: Vitacost Customer Service Phone Number
GetHuman: And which of these common Vitacost customer issues best describes the reason you wanted to talk to them?
(Shows ~healthy girl a list of common Vitacost problems)
~healthy girl: "Change order" was why I was trying to call.

~healthy girl's review of Vitacost customer service

GetHuman: So how would you sum up your experience for GetHuman's Vitacost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~healthy girl: They changed the shipping time. They forgot to put vitamins in the box. Customer service rep refused to escalate my issues, simply repeated the shipping policy online, wouldn't give me the email address of her supervisor.
GetHuman: Let's quantify your experience contacting Vitacost. On a scale of 1 to 5, how easy is it go get help on a Vitacost problem?
~healthy girl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~healthy girl: I'd give them a four out of five on communication.
GetHuman: And what about Vitacost's ability to quickly and effectively address your problem?
~healthy girl: For that I would say five out of five.
GetHuman: And finally- any advice for other Vitacost customers?
~healthy girl: Call them early in the day or late. Don't forget any personal or account information you might need for Vitacost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~healthy girl taken from his Vitacost customer service problem that occurred on November 1st, 2017.

Vitacost

3.00 of 5 stars | 47 reviews

~healthy girl's Vitacost Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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