Vivint: $** service fee to replace a ***** to prevent t...
A Vivint customer review by GetHuman user ~Anonymous from November 20th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Vivint customers when your case took place?
~Anonymous: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Vivint, and if so, how?
GetHuman: And which of these common Vivint customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Vivint problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Vivint customer service
GetHuman: So how would you sum up your experience for GetHuman's Vivint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: $** service fee to replace a ***** to prevent the outside door handle from slipping off every time you pull the door shut. ridiculous!
GetHuman: Let's quantify your experience contacting Vivint. On a scale of 1 to 5, how easy is it go get help on a Vivint problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Vivint's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Vivint customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Vivint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Vivint customer service problem that occurred on November 15th, 2017.