Vivint: Installer has missed * appts. to take equipment...
A Vivint customer review by GetHuman user GetHuman-jbarlow from December 4th, 2017
Background on GetHuman-jbarlow's case
GetHuman: GetHuman-jbarlow - can you tell our other Vivint customers when your case took place?
GetHuman-jbarlow: Yeah. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Vivint, and if so, how?
GetHuman: And which of these common Vivint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jbarlow a list of common Vivint problems)
GetHuman-jbarlow: "Complaint" was why I was trying to call.
GetHuman-jbarlow's review of Vivint customer service
GetHuman: So how would you sum up your experience for GetHuman's Vivint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jbarlow: Installer has missed * appts. to take equipment out & his mailbox is full.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-jbarlow: We cancelled service in the allotted time frame and want the equipment out. The installer has missed * appointments and his mailbox is full. Phoning gets us nowhere. I'm about to file a complaint with the BBB.
GetHuman: Let's quantify your experience contacting Vivint. On a scale of 1 to 5, how easy is it go get help on a Vivint problem?
GetHuman-jbarlow: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jbarlow: I'd give them a three out of five on communication.
GetHuman: And what about Vivint's ability to quickly and effectively address your problem?
GetHuman-jbarlow: For that I would say five out of five.
GetHuman: And finally- any advice for other Vivint customers?
GetHuman-jbarlow: Call them early in the day or late. Don't forget any personal or account information you might need for Vivint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jbarlow taken from his Vivint customer service problem that occurred on December 1st, 2017.