Vivint: Bought phone from a person on comp. Y'all Vivan...

A Vivint customer review by GetHuman user ~Redneck Davee SA from November 23rd, 2017

Background on ~Redneck Davee SA's case

GetHuman: ~Redneck Davee SA - can you tell our other Vivint customers when your case took place?
~Redneck Davee SA: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Vivint, and if so, how?
~Redneck Davee SA: I used the 800-216-5232 number I found for on the GetHuman Vivint customer phone number page I was on: Vivint Customer Service Phone Number
GetHuman: And which of these common Vivint customer issues best describes the reason you wanted to talk to them?
(Shows ~Redneck Davee SA a list of common Vivint problems)
~Redneck Davee SA: "Where to buy" was why I was trying to call.

~Redneck Davee SA's review of Vivint customer service

GetHuman: So how would you sum up your experience for GetHuman's Vivint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Redneck Davee SA: Bought phone from a person on comp. Y'all Vivant messages are still sent to this phone. Using all my min. This is a track phone. CO told me to contact the owner of the phone she couldn't help me. I have no idea how to get a hold of him. The person reading this if u have a better solution please email the solution at *****@***.com*Thank you, Dustin Davenport
GetHuman: Let's quantify your experience contacting Vivint. On a scale of 1 to 5, how easy is it go get help on a Vivint problem?
~Redneck Davee SA: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Redneck Davee SA: I'd give them a five out of five on communication.
GetHuman: And what about Vivint's ability to quickly and effectively address your problem?
~Redneck Davee SA: For that I would say three out of five.
GetHuman: And finally- any advice for other Vivint customers?
~Redneck Davee SA: Call them early in the day or late. Don't forget any personal or account information you might need for Vivint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Redneck Davee SA taken from his Vivint customer service problem that occurred on November 15th, 2017.

Vivint

5.00 of 5 stars | 21 reviews

~Redneck Davee SA's Vivint Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Vivint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Vivint in any way.

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