Vivint: My alarm system has not worked for * months! I...
A Vivint customer review by GetHuman user GetHuman-15928 from November 24th, 2017
Background on GetHuman-15928's case
GetHuman: GetHuman-15928 - can you tell our other Vivint customers when your case took place?
GetHuman-15928: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Vivint, and if so, how?
GetHuman: And which of these common Vivint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15928 a list of common Vivint problems)
GetHuman-15928: "Complaint" was why I was trying to call.
GetHuman-15928's review of Vivint customer service
GetHuman: So how would you sum up your experience for GetHuman's Vivint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15928: My alarm system has not worked for * months! I have called a million times for them to fix it! They make appt and NEVER show up! Never call to say they canceled or rescheduled!*From the day i got the system something was always WRONG!!!*You cater to them, they don't care for you! I am a new customer and i couldn't be more DISAPPOINTED!!*WORST SECURITY SERVICE EVER!!!
GetHuman: Let's quantify your experience contacting Vivint. On a scale of 1 to 5, how easy is it go get help on a Vivint problem?
GetHuman-15928: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15928: I'd give them a three out of five on communication.
GetHuman: And what about Vivint's ability to quickly and effectively address your problem?
GetHuman-15928: For that I would say four out of five.
GetHuman: And finally- any advice for other Vivint customers?
GetHuman-15928: Call them early in the day or late. Don't forget any personal or account information you might need for Vivint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15928 taken from his Vivint customer service problem that occurred on November 22nd, 2017.