Vodafone (New Zealand): Great response times, Fantastic service with lo...
A Vodafone (New Zealand) customer review by GetHuman user ~Taylor Barr from November 6th, 2017
Background on ~Taylor Barr's case
GetHuman: ~Taylor Barr - can you tell our other Vodafone (New Zealand) customers when your case took place?
~Taylor Barr: Yes. It was evening, on November 3rd.
GetHuman: Did you reach out to Vodafone (New Zealand), and if so, how?
GetHuman: And which of these common Vodafone (New Zealand) customer issues best describes the reason you wanted to talk to them?
(Shows ~Taylor Barr a list of common Vodafone (New Zealand) problems)
~Taylor Barr: "Change plan" was why I was trying to call.
~Taylor Barr's review of Vodafone (New Zealand) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (New Zealand) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Taylor Barr: Great response times, Fantastic service with local call centre - considering they closed their overseas call centre! A* Vodafone!
GetHuman: Let's quantify your experience contacting Vodafone (New Zealand). On a scale of 1 to 5, how easy is it go get help on a Vodafone (New Zealand) problem?
~Taylor Barr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Taylor Barr: I'd give them a five out of five on communication.
GetHuman: And what about Vodafone (New Zealand)'s ability to quickly and effectively address your problem?
~Taylor Barr: For that I would say five out of five.
GetHuman: And finally- any advice for other Vodafone (New Zealand) customers?
~Taylor Barr: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (New Zealand) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Taylor Barr taken from his Vodafone (New Zealand) customer service problem that occurred on November 3rd, 2017.