Vodafone (New Zealand): Nobody was able to tell me why a fault reported...

A Vodafone (New Zealand) customer review by GetHuman user ~Ela from November 24th, 2017

Background on ~Ela's case

GetHuman: ~Ela - can you tell our other Vodafone (New Zealand) customers when your case took place?
~Ela: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Vodafone (New Zealand), and if so, how?
~Ela: I used the +64 800 800 021 number I found for on the GetHuman Vodafone (New Zealand) customer phone number page I was on: Vodafone (New Zealand) Customer Service Phone Number
GetHuman: And which of these common Vodafone (New Zealand) customer issues best describes the reason you wanted to talk to them?
(Shows ~Ela a list of common Vodafone (New Zealand) problems)
~Ela: "Complaint" was why I was trying to call.

~Ela's review of Vodafone (New Zealand) customer service

GetHuman: So how would you sum up your experience for GetHuman's Vodafone (New Zealand) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ela: Nobody was able to tell me why a fault reported * weeks ago has not been fixed. I was transferred few times and promised a call back from a technical team. Pathetic!
GetHuman: Let's quantify your experience contacting Vodafone (New Zealand). On a scale of 1 to 5, how easy is it go get help on a Vodafone (New Zealand) problem?
~Ela: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ela: I'd give them a four out of five on communication.
GetHuman: And what about Vodafone (New Zealand)'s ability to quickly and effectively address your problem?
~Ela: For that I would say five out of five.
GetHuman: And finally- any advice for other Vodafone (New Zealand) customers?
~Ela: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (New Zealand) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ela taken from his Vodafone (New Zealand) customer service problem that occurred on November 22nd, 2017.

Vodafone (New Zealand)

5.00 of 5 stars | 15 reviews

~Ela's Vodafone (New Zealand) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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