WageWorks: told transaction would take *-** bus days,frust...
A WageWorks customer review by GetHuman user ~Jen from November 15th, 2017
Background on ~Jen's case
GetHuman: ~Jen - can you tell our other WageWorks customers when your case took place?
~Jen: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~Jen a list of common WageWorks problems)
~Jen: "Renew coverage" was why I was trying to call.
~Jen's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jen: told transaction would take *-** bus days,frustrated but waited,on *th day called to double check,based on previous lapses,turns out new card number entered but no transfer of funds done,many apologies now I will have to wait *-** more days.First time in ** years I have posted a complaint of a company. Did speak to mgr ,more apologies.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~Jen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jen: I'd give them a one out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~Jen: For that I would say two out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~Jen: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jen taken from his WageWorks customer service problem that occurred on November 13th, 2017.