WageWorks: Our account was setup for direct deposit, becau...
A WageWorks customer review by GetHuman user ~Michelle from November 4th, 2017
Background on ~Michelle's case
GetHuman: ~Michelle - can you tell our other WageWorks customers when your case took place?
~Michelle: Yes. It was afternoon, on October 31st.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelle a list of common WageWorks problems)
~Michelle: "Update account information" was why I was trying to call.
~Michelle's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelle: Our account was setup for direct deposit, because we are working in a foreign country. A payment has been sent to our home address, and we cannot receive mail here in this country. WW will*can't cancel the payment. (One comment, it costs money.) This was not my fault, and the account is clearly labeled and set up for direct deposit. No other person to talk to either. Very poor communication skills and no interest in helping me.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~Michelle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelle: I'd give them a one out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~Michelle: For that I would say three out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~Michelle: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelle taken from his WageWorks customer service problem that occurred on October 31st, 2017.