WageWorks: The agents do not understand English well enoug...
A WageWorks customer review by GetHuman user ~Snapier from November 26th, 2017
Background on ~Snapier's case
GetHuman: ~Snapier - can you tell our other WageWorks customers when your case took place?
~Snapier: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~Snapier a list of common WageWorks problems)
~Snapier: "Renew coverage" was why I was trying to call.
~Snapier's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Snapier: The agents do not understand English well enough to understand what your actual problem is, and constantly give wron information. First I was told my payment was made via direct deposit when is was paid by check. when I called him on the mistake he told me their "version of direct deposit was they mailed a check to my bank".
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~Snapier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Snapier: I'd give them a one out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~Snapier: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~Snapier: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Snapier taken from his WageWorks customer service problem that occurred on November 25th, 2017.