WageWorks: A company that the supervisor, Dana, admits is...
A WageWorks customer review by GetHuman user GetHuman-356991 from November 3rd, 2017
Background on GetHuman-356991's case
GetHuman: GetHuman-356991 - can you tell our other WageWorks customers when your case took place?
GetHuman-356991: Sure. It was morning, on October 30th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-356991 a list of common WageWorks problems)
GetHuman-356991: "Get insurance" was why I was trying to call.
GetHuman-356991's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-356991: A company that the supervisor, Dana, admits is only there to transmit payment from employers to various service providers. Absolutely screwed up process.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
GetHuman-356991: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-356991: I'd give them a three out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
GetHuman-356991: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
GetHuman-356991: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-356991 taken from his WageWorks customer service problem that occurred on October 30th, 2017.