WageWorks: I am trying to understand why my company went t...
A WageWorks customer review by GetHuman user ~DJ from November 5th, 2017
Background on ~DJ's case
GetHuman: ~DJ - can you tell our other WageWorks customers when your case took place?
~DJ: Sure. It was late at night, on November 1st.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~DJ a list of common WageWorks problems)
~DJ: "Coverage question" was why I was trying to call.
~DJ's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DJ: I am trying to understand why my company went to an organization with such extreme incompetence in managing a program. WageWorks has been nothing but a pain in the backside since the company first started using them. Prior to them we had Aetna managing the Healthcare Flex spending and I never had an issue with any charge to the issued Debit card. With WageWorks, everything is an issue adn they will suspend the card in a heartbeat. You submit reciepts, they misplace them, they can't read you cover letter and understand why you are submitting receipts. The latest, last month I needed to submit card use receipts for my alergy shots. The day before, I had been to the same doctor's office and got an updated bill with reciepts so I made certain everything was there. While there, I had an additional charge of $*.**, so I paid it. On * June, see attached, I submitted all requested verification reciepts along with a cover letter explaining the receipts. The cover letter was very detail
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~DJ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DJ: I'd give them a three out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~DJ: For that I would say four out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~DJ: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DJ taken from his WageWorks customer service problem that occurred on November 1st, 2017.