Walgreens: Bad customer service
A Walgreens customer review by GetHuman user GetHuman-laurinb from November 29th, 2017
Background on GetHuman-laurinb's case
GetHuman: GetHuman-laurinb - can you tell our other Walgreens customers when your case took place?
GetHuman-laurinb: Yup. It was morning, on November 27th.
GetHuman: Did you reach out to Walgreens, and if so, how?
GetHuman: And which of these common Walgreens customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-laurinb a list of common Walgreens problems)
GetHuman-laurinb: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-laurinb's review of Walgreens customer service
GetHuman: So how would you sum up your experience for GetHuman's Walgreens customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-laurinb: Bad customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-laurinb: I've tried to pick up my meds for the last three days and each time I had to wait ** to ** mins. The last time I was there **-*-**. I went through the drive through and sat there for ** min without a response then I hit the bell. A guy came on and side on hold and I sat for another **mins and no one came. I don't like the service at this location anymore . For the last * months the service has gone down hill. I can go on the store ro the pharmacy and still have to wait more than ** mins to get my meds. I've been getting my meds filled here for more than *yrs . I'm looking to Trans my service somewhere else.
GetHuman: Let's quantify your experience contacting Walgreens. On a scale of 1 to 5, how easy is it go get help on a Walgreens problem?
GetHuman-laurinb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-laurinb: I'd give them a one out of five on communication.
GetHuman: And what about Walgreens's ability to quickly and effectively address your problem?
GetHuman-laurinb: For that I would say five out of five.
GetHuman: And finally- any advice for other Walgreens customers?
GetHuman-laurinb: Call them early in the day or late. Don't forget any personal or account information you might need for Walgreens to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-laurinb taken from his Walgreens customer service problem that occurred on November 27th, 2017.