Walmart (Canada): when you sent my christmas order from on line t...
A Walmart (Canada) customer review by GetHuman user GetHuman-trenzzz from November 30th, 2017
Background on GetHuman-trenzzz's case
GetHuman: GetHuman-trenzzz - can you tell our other Walmart (Canada) customers when your case took place?
GetHuman-trenzzz: Yes I can. It was morning, on November 28th.
GetHuman: Did you reach out to Walmart (Canada), and if so, how?
GetHuman: And which of these common Walmart (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-trenzzz a list of common Walmart (Canada) problems)
GetHuman-trenzzz: "Returns" was why I was trying to call.
GetHuman-trenzzz's review of Walmart (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's Walmart (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-trenzzz: when you sent my christmas order from on line to us you sent it to ** pickford dr kanata ontario instead of *** pickfor dr kanata ontario.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-trenzzz: when you sent my christmas order from on line to us you sent it to ** pickford dr kanata ontario instead of *** pickfor dr kanata ontario. you had the right address but cut the left side of our order off. The nice lady at ** pickford dr drove to all addresses on our street that end in ** to find the pattersons. This close to christmas and depending on you guys to do your jobs right for our peace of mind that our order will be here on time for christmas makes us not want to ever order again from you. *i don't know what else to say about this situation... I do have pictures of what happened if you need them to see what happened and how to avoid this in the future.
GetHuman: Let's quantify your experience contacting Walmart (Canada). On a scale of 1 to 5, how easy is it go get help on a Walmart (Canada) problem?
GetHuman-trenzzz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-trenzzz: I'd give them a five out of five on communication.
GetHuman: And what about Walmart (Canada)'s ability to quickly and effectively address your problem?
GetHuman-trenzzz: For that I would say four out of five.
GetHuman: And finally- any advice for other Walmart (Canada) customers?
GetHuman-trenzzz: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-trenzzz taken from his Walmart (Canada) customer service problem that occurred on November 28th, 2017.
Walmart (Canada)
2.00 of 5 stars | 9 reviews
GetHuman-trenzzz's Walmart (Canada) Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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