Washington Gas: I spoke with "Brandon" (i am sure it was not hi...
A Washington Gas customer review by GetHuman user ~moesbarduffs from October 31st, 2017
Background on ~moesbarduffs 's case
GetHuman: ~moesbarduffs - can you tell our other Washington Gas customers when your case took place?
~moesbarduffs : Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~moesbarduffs a list of common Washington Gas problems)
~moesbarduffs : "Setup service" was why I was trying to call.
~moesbarduffs 's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moesbarduffs : I spoke with "Brandon" (i am sure it was not his real name, since I could barely understand him),anyway, rather than help me resolve the problem, he just wanted to scold me and tell me what I should have done. I sincerely hope that the call really are recorded and that they monitor "Brandon's" calls. I asked for his supervisor who was busy and would call me back. That was yesterday and still no call.
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~moesbarduffs : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moesbarduffs : I'd give them a two out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~moesbarduffs : For that I would say three out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~moesbarduffs : Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moesbarduffs taken from his Washington Gas customer service problem that occurred on October 29th, 2017.