Washington Gas: WORST CUSTOMER SERVICE EVER. WHO KEEPS CUSTOME...
A Washington Gas customer review by GetHuman user ~pyo4f from November 6th, 2017
Background on ~pyo4f's case
GetHuman: ~pyo4f - can you tell our other Washington Gas customers when your case took place?
~pyo4f: Yes. It was afternoon, on October 28th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~pyo4f a list of common Washington Gas problems)
~pyo4f: "Book appointment" was why I was trying to call.
~pyo4f's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pyo4f: WORST CUSTOMER SERVICE EVER. WHO KEEPS CUSTOMERS WAITING FOR AN HOUR JUST TO TALK TO A HUMAN BEING AND SET UP AN ACCOUNT?????? GET WITH THE PROGRAM!
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~pyo4f: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pyo4f: I'd give them a one out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~pyo4f: For that I would say two out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~pyo4f: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pyo4f taken from his Washington Gas customer service problem that occurred on October 28th, 2017.